For serious eBay sellers
Answer every buyer faster, without guessing
Inbox For Sellers turns eBay messages into a real support workflow: a shared inbox, the order and listing beside each thread, and AI drafts grounded in your own policies.
Connect your eBay account and start answering buyers in minutes.
eBay customer service gets harder as your business grows
At first, answering buyer messages is simple. Then the volume grows. More orders mean more questions, more conversations, more context to find, and more opportunities for a response to get missed.
Once other people start helping with customer service, the problem gets harder. Someone needs to know what was ordered, what the listing promised, what has already been said, and what your policies allow before they hit Send.
Inbox For Sellers gives your team one place to handle that work.
Inbox For Sellers is customer service software for online sellers that brings buyer conversations, order and listing context, team workflows, and AI-assisted responses into one workspace. eBay is where it starts; the workflow is built for online sellers generally.
One shared inbox for your seller team
Bring your eBay buyer conversations into one workspace built for customer service. An eBay shared inbox gives a seller team one place to manage buyer conversations, assign work, add internal notes, and track which messages still need a response.
- See every conversation in one place
- Assign conversations to team members
- Track what needs a response
- Set status and priority
- Add internal notes
- Keep customer-service work moving without losing conversations
Stop hunting for the context behind every message
A buyer asks about an order. Your team should not have to open multiple screens to figure out what happened. Inbox For Sellers puts the relevant information alongside the conversation.
- Buyer information from your eBay orders and past conversations
- Order details, including what was bought and its current status
- Listing information for the item the buyer is asking about
- The full conversation history in one thread
- Your saved replies, shipping, returns and condition policies
AI that knows when it doesn’t know
Generic AI can write a convincing answer. That doesn’t mean the answer is correct. That’s why Inbox For Sellers grounds AI drafts in the conversation, order information, listing details, seller policies and your own knowledge. Before you send, you can see what the draft is based on and review it yourself.
- Drafts written from the actual conversation
- Order and listing context included
- Responses grounded in the policies you have written down
- Relevant sources surfaced with the draft
- No invented tracking numbers
- No invented refunds
- No promises your team has not approved
AI that helps you answer faster without making things up.
What you get in one workspace
Shared seller inbox
Every eBay buyer conversation in one workspace, with an owner, a status and no duplicate replies.
Context beside the thread
The buyer, the order, the listing and the conversation history sit next to the message.
Team workflow
Assignment, internal notes, queues and statuses for owners, employees and assistants.
AI drafts, human send
Drafts built from your conversation, orders, listings and written policies. A person always sends.
See how support is doing
Response and resolution times, open conversations and work per team member.
Seller stays in control
Nothing goes to a buyer until someone on your team reviews it and sends it.
Built for sellers who have a team
You don't need a giant customer-service department to need a customer-service system. eBay sellers can use a shared customer-service workflow to assign buyer conversations, give team members the context they need, add internal notes, and track unresolved conversations.
eBay Team Access decides who can use which seller functions. Inbox For Sellers is about the work itself: who owns a conversation, what they need to know, and what happens before a reply goes out. Most teams use both.
- eBay businesses with employees
- Sellers working with virtual assistants
- Family-run online businesses
- Growing resale businesses
- Collectibles sellers
- High-volume individual sellers
- Small ecommerce teams
Give everyone a workflow without giving everyone the keys to everything.
Know how your customer service is performing
When you're answering hundreds of buyers, “I think we're keeping up” isn't enough. Inbox For Sellers reports on the work your team is actually doing.
- First response time
- Resolution time
- Conversations still waiting for a response
- Work assigned to each team member
- Customer-service trends over time
From buyer message to confident response
- 01
Connect
Connect your eBay store.
- 02
Assign
Send conversations to the right person.
- 03
Understand
See the buyer, order, listing and conversation context.
- 04
Draft
Use AI to create a response grounded in your information.
- 05
Send
Review the response and send it to the buyer.
Simple enough to start in minutes. Structured enough to support a growing seller team.
Made for serious eBay sellers
Inbox For Sellers is designed for sellers who have moved beyond answering every message themselves.
Growing eBay businesses
More orders. More buyers. More conversations to keep straight.
Seller teams
Give employees and assistants a clear customer-service workflow.
Collectibles sellers
Answer questions about cards, coins, LEGO, figures, patches and other specialised inventory with the listing right beside the conversation.
High-volume sellers
Keep buyer communication organised as message volume increases.
Sellers using virtual assistants
Give support staff the context they need instead of a collection of spreadsheets and browser tabs.
Your eBay messages are important enough to have a workflow
eBay gives sellers the ability to communicate with buyers. Inbox For Sellers is built around what happens next.
Once customer service becomes a team activity, the challenge isn't simply receiving messages. It's knowing who should answer, what they should know, what has already happened, and whether the response follows your policies.
That's the workflow Inbox For Sellers is designed to provide. Buyer conversations stay on eBay; the way your team handles them lives here.
Not another generic helpdesk
Traditional helpdesks are designed for almost every kind of business. Inbox For Sellers starts with the specific workflow of online sellers.
Seller-first
Built around buyer conversations, orders, listings and seller policies.
Team-first
Assignment, ownership, internal notes and shared workflows.
AI with context
AI drafts based on the information your team actually needs to answer the buyer.
The goal isn't more software. It's less work between a buyer's question and a confident answer.
Designed to keep sellers in control
Customer conversations can affect refunds, disputes, feedback and your relationship with buyers. Inbox For Sellers is designed to keep the seller in control.
- AI creates drafts rather than silently sending messages
- Your written policies guide the responses
- Conversations stay reviewable by the whole team
- Demo Mode never sends messages to eBay
- Drafts should not invent tracking information, refunds or promises
Learn more
Give your seller team a better inbox
Connect your eBay store and turn buyer messages into a customer-service workflow your whole team can use.
Start with your eBay messages. Build a better support workflow.
Inbox for Sellers is an independent software product and is not affiliated with or endorsed by eBay Inc.